Providing an excellent customer service experience is essential in today’s society. But what is the reasoning behind this? Continue reading to find out!
1. BUILDS TRUST
These days, people will only stay loyal to a company if they have very good reason to. Otherwise, there is plenty other competition available they could choose to move to. As a result, you have to work even harder to keep customers and build their trust in your brand. By providing the best in customer service, you will increase trust, and that could mean the difference between customer loyalty and customers who jump ship.
2. MATTERS MORE THAN PRICE
When studies and surveys have been completed, they continue to find that a large group of consumers say that customer service is much more important than price. To get the right experience, they are willing to pay more.
3. BUILDS BRAND AWARENESS
Word of mouth is the most powerful ally you have on your side. What your customers say to others could make or break your business. When you provide the best in customer service, guess what happens? People will talk about you. They will remember your brand.
4. APPEALS TO THE CUSTOMER
These days, you will need to cater to the New Customer. This is someone who expects to be treated as a person, who wants more from the experience, and who does not want to be just a number. Better customer service will ensure you are providing them what they want.
When it comes to a business, nothing matters if you offer poor customer service. We hope you keep these four tips in mind for the future!
Does your business have any customer service tips? Drop them in the comments below!
When it comes to business etiquette, there are basically four types:
- Workplace etiquette
- Professional etiquette
- Communication etiquette
- Meeting etiquette
Continue reading to learn exactly what each type of etiquette includes and what is expected!
These rules deal with your behavior at the office. Culture and expectations differ from company to company, so what’s rude at one workplace may be normal at another.
Figure out what’s acceptable and what’s not by paying attention to how the executives behave (and following suit), and sticking by the standard rules.
Being professional means contributing to a pleasant, productive, and inclusive work environment. Professionalism includes an entire range of behaviors; however, here are the most standard:
- Keeping your word
- Being punctual
- Remaining calm
- Being flexible
- Using diplomacy
- Accepting constructive criticism
A large majority of our relationships hinge on good communication.
- Don’t speak too loudly or too softly.
- Never interact with your phone while you’re with someone else. Keep it stashed in your pocket or bag at all times.
- If you’re on a conference call and you’re not speaking, mute yourself so the others aren’t distracted by the outside noise.
- Aim to answer internal emails within one day and external emails within three days.
- Avoid overusing exclamation marks and smiley faces.
- Default to “Reply” over “Reply All.”
- Check with each party before you make an introduction.
- Steer clear of complimenting someone’s appearance, since this can make people feel uncomfortable.
- Maintain eye contact 60% to 70% of the time.
- Match their speaking volume.
- Show interest in what they’re saying.
Meetings are an important aspect of business communication that allow teams to share ideas, discuss strategy, and get on the same page about projects and priorities. Below are some strategies for maintaining proper meeting etiquette, whether you’re meeting in-person or virtually:
- Send a meeting agenda around when you invite people to attend so they can prepare for the discussion in advance.
- Be mindful of time zones and the daily schedules of the people you’re inviting when setting a time so nobody has to attend a meeting too early or too late in the day.
- Set up lunch or ask people to bring lunch if your meeting is scheduled during a typical lunch hour.
- Introduce new team members or first-time meeting attendees to the larger group.
In-Person Meetings Etiquette
- Give attendees up to five minutes to settle in before diving into the agenda.
- Follow or set a clear agenda so people have time to think about contributions and ideas before presenting.
- Call on everyone who wants to participate in the discussion, or go around in a circle so everyone can speak.
- Don’t speak too loudly so as not to disturb people working around you.
Virtual Meetings Etiquette
- Look at the camera — not your own face or theirs — so you seem like you’re making eye contact.
- Shut the door and make sure you’re not interrupted by your pets, children, roommates, significant other, etc.
- Before your meeting, check the area in camera range for inappropriate or overly personal items.
- If you’re the meeting facilitator, make sure all participants have the chance to speak or present ideas, even if they’re tuning in remotely.
This may seem like quite a lot of rules, but all are imperative to follow in the business world. Do you have any other business etiquette practices in mind? Drop them in the comments below!
Advanced CRM Solutions
We have come a long way since our days in the trenches of DealerSocket…
When Advanced CRM Solutions was launched, our pitch to a dealership was simple. We would be the go-to guy for CRM.
Most dealerships only use their CRM at about 10 percent capacity, and it is our job to get that number up to 110 percent. On top of that, we provide full time value for part time dollars because of the high level expertise we bring to the table. CRM is still our compass and our central focus…. but now we offer so much more!
Drop Visionary Branding and Marketing
When you are a dealership’s CRM guy, you work with their marketing partners frequently. After a couple years we realized the average marketing agency did not know anything about the automotive industry.
If you are a marketing agency that does not have a login to your client’s CRM , where the ROI of your marketing efforts should be tracked, should you be handling their marketing? The answer is no and this is why we launched Drop Visionary Branding and Marketing.
Advanced BDC Solutions
This was our next step in the evolution of our partnership of companies. We have trained BDCs in hundreds of dealerships throughout the nation. There are some BDCs that are run at the highest of levels, but most are just money pits for their respective dealerships. How many dealerships have started BDCs only to close them down over the years? Thousands. We knew we could bring more to the table, that is why we launched Advanced BDC Solutions.
So here we are today, with three great companies that all flow together and have the highest level of synergy. Advanced CRM Solutions will be your CRM expert and keep your CRM dialed in month after month, Drop Visionary Branding and Marketing creates high quality leads for your dealership, and Advanced BDC Solutions converts these leads to qualified appointments.
Our unique collection of companies will create leads, maintain and retain! Contact us at firstname.lastname@example.org for more information today!
With the rising popularity of open office environments and meetings that go far too long and happen far too often, it may feel like you leave the office with no sense of accomplishment. Where did the day go?
Fortunately, there are so many tools that can help you get back on track and accomplish goals – on time!
Listen to Spotify
Spotify has a playlist for virtually every mood you’re in, including productivity. There are some amazing playlists out there, from classical music to “Brain Food,” literally. Just be sure it doesn’t have distracting lyrics, put on those headphones, and go for it.
Exercise & Sleep
The foundation for almost all successful people is getting the basics in with a healthy body. When you’re sleeping well, your body has had a chance to do its nightly ‘cleanup’ of nonessential information. When it comes to exercise, it’s not only great for the heart, but it helps regulate your sleep cycle and it just feels good. Prioritize these two.
Plan, Plan, Plan
Before you even turn on your computer, write down 5 major things that you want to accomplish today. Is it meeting the end-of-month sales goal? Is it cleaning up your email inbox – finally? Set the tone for the day and take actionable steps to get to each one.
Keep Water Going
Once you’ve got the brain well-rested, hydrate it! Keep a few essentials at your office to motivate yourself to drink more water, like an awesome water bottle that’s easy to carry around, plenty of ice in the freezer, and lemons and limes for flavor. Make it a habit!
Leave It to the Pros
Are there certain areas of your business that suck up so much time, but are important for your overall operation? Tasks like managing your CRM or keeping up with phone calls can be difficult to keep up with, especially when staff is limited or methods have changed over time. Take the pressure off and hire a firm that specializes in CRM management to handle cleanup. It will save you headache and help you get on with focusing on your expertise.
In today’s day and age the value and importance of marketing is clear, especially in reference to newer digital channels such as Social Media, Email, and Content Marketing. However, many business owners still have some skepticism and reluctance to invest in aggressive marketing. There are two main reasons for this. First, they are not confidant that the marketing will be effective and second, they don’t have a way to track their ROI (Return on Investment) from said marketing efforts.
The solution to both of these concerns is data, and CRM is the king of data.
Many CRM programs have some form of a marketing tool built in, often in the form of a database query tool and email marketing functions. These can be highly effective as stand-alone tools. But the real value to your entire marketing initiative is the data that is tracked and recorded in a CRM. This data can be used to gleam valuable insight into your customers and market. That insight will help you design the most effective marketing content for your specific business.
Another benefit of the CRM and Marketing partnership comes from data tracking. In the past, the success or failure of many marketing initiatives was decided based on perception and not real information. Now you can track all your campaigns to learn the actual effectiveness of each, and therefore you can continually improve the content and strategies based on facts, not speculation or perception.
In conclusion, if you’re marketing without a CRM system then you’re missing a very critical piece of the puzzle. By syncing up your marketing efforts with CRM technology you will be more informed than ever before and you can use this priceless insight to develop your marketing content and strategies to yield the highest returns possible. Advanced CRM Solutions can help you choose and implement the best CRM system for your business and we can also champion all your marketing needs, from targeted email marketing, to SEO and Social Media. If you are ready to increase revenue, improve retention and boost referrals then call or email us today!
Our Mission: To take your business to the next level through Customer Relationship Management.
While our story began separately many years before we met, James and I became colleagues and friends while working together at the industry leading CRM company, Dealersocket.
You can think of Dealersocket as the Microsoft of the automotive retail space. They offer a wide variety of product offerings and some of the best technology out there.
James was in the field, visiting dealers as a CRM consultant before he was tasked with launching the maiden Independent Dealer team.
Thats when our paths crossed. I had reached my ceiling with RevRadar and this new team would need experienced reps who could help dealers get the most ROI out of their fancy new tools.
We quickly became friends. I think James was just happy that he didnt have to chase me down to get me to do my job. We developed mutual trust and respect while navigating the challenges of offering products to a completely new niche.
Lots of changes were happening at Socket during this time, and James and I both found ourselves considering other employment options. We were both offered lucrative, salaried positions within big dealer groups to be their CRM Admins. This sparked an idea…
We have all the best practices, experience and knowledge to help dealers sell more cars by properly leveraging their CRM… We also know exactly how to maintain these live environments so that they dont fall into disrepair… Dealers need that, even if they dont know it…
And so Advanced CRM Solutions was born. Our vision was to help dealers get the most ROI from their CRM, while taking all of those administrative headaches off their plate.
Since then we have worked with dozens of dealers from Franchise, to Independent, to Buy Here Pay Here stores.
But this was just the beginning… We discovered that dealers need help with a lot more than just CRM. For example, every single dealer loses money due to poor sales person follow up. As an industry tens of millions of dollars a year (if not more) are lost due to poor or inadequate follow up processes.
ABS became popular very quickly, largely due to our innovative approach and lightning fast response times, but also because there is a real shortage of decent 3rd party BDCs out there.The final component we needed to add to the portfolio was marketing. Independent dealers especially, are behind the curve when it comes to digital marketing. So we acquired a marketing company called Drop Visionary Branding and quickly began deploying effective marketing initiatives for our regular clients. Im especially proud of a BHPH campaign we did that pushed a clients sold units up by about 30 cars per month… Month after month, after month.
In conclusion, we started out as 2 guys who were passionate about helping dealers sell more cars, and we have grown into a group of companies that now offers a diverse and unique set of services to help push your business to the next level.
We pride ourselves on value and transparency. We know there are a lot of vendors out there, but there are very few who will work as hard for you, as we will!
You’ve likely heard of SEO, and if you haven’t already, we’ll break it down for you. SEO stands for Search Engine Optimization and is defined as the process of enhancing the visibility of a website or a web page in a search engine’s unpaid results. To put it simply, businesses can can leverage SEO to help drive more relevant traffic, leads, sales, and ultimately revenue and profits.
Why Should You Care About SEO?
Millions of people search for for things via Search Engine every single day. This can create massive amounts of specific, high intent traffic for businesses. For example, if you sell plates, would you rather buy a huge billboard so anyone and everyone sees the ad (whether they have an interest in purchasing plates or not), or have your plates show up every time someone types in the word “plates” into a search engine? The latter is the obvious because those people have commercial intent, meaning they are standing up and saying that they want to buy something you offer.
People also search for things relevant to your business all the time. Beyond that, your prospects are also searching for all kinds of things that are only loosely related to your business. These two things give your business more opportunities to connect with those customers and help answer their questions, solve their problems, and become a trusted resource for them.
Think about it, are you more likely to get your plates from a trusted resource who offered great information each of the last four times you turned to Google for help with a problem, or someone you’ve never heard of? Again the answer is obvious.
In conclusion, Search Engine Optimization can help your business grow in a number of different ways. With the right strategy, the opportunities are endless. Stay tuned for the next blog post to learn How SEO Works or click here to learn more.
Is your company considering switching to a new CRM system, or is already in contract with one? If so, do you have an implementation strategy? What about coordination with internal staff and third-party consultants? If you have no idea what either of those two things are, then you need a CRM expert- someone who is trained to manage all aspects of CRM data software to reap your business the maximum amount of benefits. At Advanced CRM Solutions, our mission is to use our expertise to grow your business to the next level.
If you’re still not convinced, check out these five main reasons to hire a CRM expert today.
1. Up-To-Date on Marketing Trends
When you hire a CRM expert, you’re not just hiring a regular person. You’re hiring someone, or multiple people, who have encountered a wide variety of real-world business situations for multiple different clients. They know what strategy will work best for you, and which one won’t work well. This experience factor is a HUGE advantage, it could save your business a lot of wasted time and money
2. Easy Navigation Through Complex CRM Softwares
CRM softwares can be pretty difficult to manage and navigate. All of them have tools for adding tables and fields that create relationships between the data. It’s hard enough for untrained or inexperience hands to figure how to adjust these tools, never mind use and implement them properly. The result of this could permanently affect the ability to generate accurate reports- which could make your whole marketing plan fail.
Because they have the experience, a CRM expert can recommend which third-party businesses you should add on and implement to your CRM strategy. These third-party add-ons will help increase functionality with the addition of marketing automation, system integration and email marketing. These recommendations could save you a lot of time, stress and money.
4. Knowledge of Subtleties
Some CRM vendors have unpublicized, free functionality tools than are available upon request only! Untrained, or new users of a CRM software may know nothing about these, whereas a CRM expert would know about them. In all actuality, some CRM software sites are so difficult to navigate that even fully publicized functionality tools are hard to discover. As stated above, a CRM expert will have the knowledge and experience required to navigate these sites.
Even if you don’t want to hand over the reins completely, a CRM expert can consult you on how to efficiently use and manage your CRM software. This could take a couple months or years, but in the end, you will be properly trained.