1.) Use a CRM software
When you keep a strong relationship with the customer after the sale, it promotes customer loyalty. While email connection is great it isn’t the most effective way to keep in contact with your customer. Using a CRM software would allow you to collect and store information on your customer which would make it easier to keep the relationship going.
2.) Offer Excellent Customer Support
Customer support is one of the biggest parts of owning a business. However, it is one of the biggest reasons why business fail. A lot of businesses utilized social media to create a faster response time.
3.) Reward your most loyal customers.
A generous gesture goes a long way with customers. It is something that a lot of businesses do to promote customer trust and loyalty. Giving even a $5 amazon gift card goes such a long way. This is a way to keep customers and also encourage new customers to come on board.
4.) Offer discounted extensions.
Most of the time when a business offers a free trial of their product, the customer will continue using it after the trial ends. You can get users to switch to the full program with a small bribe in the form of a discount.
5.) Ask for feedback.
Lastly, you need to ask for feedback at all times. This helps to see what your company is doing wrong and how to keep people from leaving. If a customer leaves, the wise thing you can do is ask them what you did wrong. This can be done in the form of polls or surveys.
Interested in more tips to increase your business? Visit our website to receive a FREE consultation today!
Advanced CRM Solutions
We have come a long way since our days in the trenches of DealerSocket…
When Advanced CRM Solutions was launched, our pitch to a dealership was simple. We would be the go-to guy for CRM.
Most dealerships only use their CRM at about 10 percent capacity, and it is our job to get that number up to 110 percent. On top of that, we provide full time value for part time dollars because of the high level expertise we bring to the table. CRM is still our compass and our central focus…. but now we offer so much more!
Drop Visionary Branding and Marketing
When you are a dealership’s CRM guy, you work with their marketing partners frequently. After a couple years we realized the average marketing agency did not know anything about the automotive industry.
If you are a marketing agency that does not have a login to your client’s CRM , where the ROI of your marketing efforts should be tracked, should you be handling their marketing? The answer is no and this is why we launched Drop Visionary Branding and Marketing.
Advanced BDC Solutions
This was our next step in the evolution of our partnership of companies. We have trained BDCs in hundreds of dealerships throughout the nation. There are some BDCs that are run at the highest of levels, but most are just money pits for their respective dealerships. How many dealerships have started BDCs only to close them down over the years? Thousands. We knew we could bring more to the table, that is why we launched Advanced BDC Solutions.
So here we are today, with three great companies that all flow together and have the highest level of synergy. Advanced CRM Solutions will be your CRM expert and keep your CRM dialed in month after month, Drop Visionary Branding and Marketing creates high quality leads for your dealership, and Advanced BDC Solutions converts these leads to qualified appointments.
Our unique collection of companies will create leads, maintain and retain! Contact us at firstname.lastname@example.org for more information today!
Its nearly impossible to be successful in a customer facing industry today without a CRM system. By now everyone should be well aware of the many valuable features of a comprehensive CRM. Unfortunately, most dealerships experience a multitude of challenges with their CRM initiative and miss out on the majority of the revenue generating opportunities as a result, leaving them with little to no tangible ROI from their investment. With this phenomena being so wide spread, what is the solution? Its quite simple really… Do what you would normally do when you’re out of your depth… Hire a specialist.
The first challenge dealers encounter is deciding which system is best for their dealership and how to get through the implementation process. Dealership management does not exactly have a surplus of time to research the various features and integrations of the leading CRM platforms and so they often rely on the feedback given by the provider’s sales rep, which understandably might include some bias. An expert with cross platform experience can help you make an educated decision on whats best for your store without the bias that comes from trying to close a deal.
Next we move into the complicated implementation process, again time resources become a factor… Most managers don’t have time for the conference calls and administrative burdens necessary to launch a new CRM and some don’t have the technical experience to always know whats best or how to complete what is being asked of them. Because of this there can be challenges right out of the gate. Any speed bumps in the implementation can cause you to lose “buy in” from your teams from the top down, and once the staff has made up their mind that the tool “sucks” it will be nearly impossible to get them back on track. Our team has experience implementing thousands of CRM accounts and we handle the entire process for you so that you can focus on your operations.
Once the CRM is live, its time to start using it. Many stores miss out on ROI simply because they are not aware of best practices that can be implemented as part of their daily process to help improve response times, sales team accountability, prospect follow up, appointment show ratios, the recapturing of lost deals, better ad spend, higher conversion ratios and database lead generation. ACS will share these best practices with you while training your management team to integrate them with their normal operations. Once this is complete, we act as a remote CRM administrator to monitor these processes and provide feedback and support to ownership and management.
CRM training is also a critical factor. Yes, CRM Provider’s will typically offer some level of introductory training but ultimately it is the subscribers responsibility to make sure their team is adequately trained. Some of the challenges we see here include the fact that some CRM provider’s trainers have never sold anything and so they fail to successfully communicate the value of the tool in a way that the sales people understand. Additionally, they will only provide a basic operational introduction to the tool. Where as ACS has been hugely successful in providing comprehensive on site and remote training in a language that sales people understand and relate too, which establishes a better buy in and better utilization as a result.
Lastly, support comes into play. Most CRM providers recommend having a CRM administrator also known as a “Power User” who can deal with questions, training, technical support issues, database maintenance and analysis, CRM optimization and customization, email marketing, CRM security, and more. The challenge here is that these are specialized skills that we don’t typically see in dealership staff, and hiring a dedicated employee for this role will cost you on average $50k per year or more. Not exactly the kind of expense stores perceive as valuable, and so most of the CRM responsibilities get neglected which undermines the data insights, marketing automation and ROI. As your remote Power User, we relieve your staff of all of these burdens while constantly working proactively to help you sell more cars and get a greater return on your investment. The result is an efficient CRM experience that contributes to your net profit growth!
In conclusion, there are many ways that a CRM initiative can fall flat on its face. By hiring a specialist you can avoid these challenges and enjoy the fruits that an all-inclusive CRM initiative can bear.
Thanks for reading! What are your biggest CRM challenges?
You may just have written what you believe to be the most clever, eye-catching, and least spammy email subject line ever.
No one but you, a human, could have possibly done that, right? Times are a-changing.
Artificial Intelligence may be able to do your job, but better.
Coming to a Home Near You
Long gone are the days when Siri hardly ever understood what you were saying. AI has made a huge comeback with its advancements in Natural Language Processing. NLP is what powers Siri and its counterpart, Alexa.
Because virtual assistants have advanced so much, the communication with them is much more seamless. More and more users are starting to make these virtual assistants part of their homes, connecting them to every device in sight.
This is what’s making voice search increasingly more important, and those on the cutting edge are already looking toward how this will impact SEO and paid search.
How AI Could Replace Some Marketing Jobs
There are now entire services dedicated to writing anything from email subject lines to social media content using machine learning. These types of services could be potentially beneficial for businesses with hundreds of pieces of content to get out each day.
The jury is still out on how well AI could work on a consistent basis when it comes to content, but it is promising. Not only does it understand language better than ever, but it understands and measures engagement. This could lead to better content for engagement and business results with marketing efforts.
Making the Data Work
Letting AI do the heavy lifting when it comes to writing could be a good thing. AI won’t get the infamous writer’s block on deadline, it won’t make decisions based on emotion of creative desire, and it can manage more data than we could possibly comprehend in one mind.
With a mixture of the human element, AI could be one of the best things to happen to marketing since, well, the Internet.
With the rising popularity of open office environments and meetings that go far too long and happen far too often, it may feel like you leave the office with no sense of accomplishment. Where did the day go?
Fortunately, there are so many tools that can help you get back on track and accomplish goals – on time!
Listen to Spotify
Spotify has a playlist for virtually every mood you’re in, including productivity. There are some amazing playlists out there, from classical music to “Brain Food,” literally. Just be sure it doesn’t have distracting lyrics, put on those headphones, and go for it.
Exercise & Sleep
The foundation for almost all successful people is getting the basics in with a healthy body. When you’re sleeping well, your body has had a chance to do its nightly ‘cleanup’ of nonessential information. When it comes to exercise, it’s not only great for the heart, but it helps regulate your sleep cycle and it just feels good. Prioritize these two.
Plan, Plan, Plan
Before you even turn on your computer, write down 5 major things that you want to accomplish today. Is it meeting the end-of-month sales goal? Is it cleaning up your email inbox – finally? Set the tone for the day and take actionable steps to get to each one.
Keep Water Going
Once you’ve got the brain well-rested, hydrate it! Keep a few essentials at your office to motivate yourself to drink more water, like an awesome water bottle that’s easy to carry around, plenty of ice in the freezer, and lemons and limes for flavor. Make it a habit!
Leave It to the Pros
Are there certain areas of your business that suck up so much time, but are important for your overall operation? Tasks like managing your CRM or keeping up with phone calls can be difficult to keep up with, especially when staff is limited or methods have changed over time. Take the pressure off and hire a firm that specializes in CRM management to handle cleanup. It will save you headache and help you get on with focusing on your expertise.
In today’s day and age the value and importance of marketing is clear, especially in reference to newer digital channels such as Social Media, Email, and Content Marketing. However, many business owners still have some skepticism and reluctance to invest in aggressive marketing. There are two main reasons for this. First, they are not confidant that the marketing will be effective and second, they don’t have a way to track their ROI (Return on Investment) from said marketing efforts.
The solution to both of these concerns is data, and CRM is the king of data.
Many CRM programs have some form of a marketing tool built in, often in the form of a database query tool and email marketing functions. These can be highly effective as stand-alone tools. But the real value to your entire marketing initiative is the data that is tracked and recorded in a CRM. This data can be used to gleam valuable insight into your customers and market. That insight will help you design the most effective marketing content for your specific business.
Another benefit of the CRM and Marketing partnership comes from data tracking. In the past, the success or failure of many marketing initiatives was decided based on perception and not real information. Now you can track all your campaigns to learn the actual effectiveness of each, and therefore you can continually improve the content and strategies based on facts, not speculation or perception.
In conclusion, if you’re marketing without a CRM system then you’re missing a very critical piece of the puzzle. By syncing up your marketing efforts with CRM technology you will be more informed than ever before and you can use this priceless insight to develop your marketing content and strategies to yield the highest returns possible. Advanced CRM Solutions can help you choose and implement the best CRM system for your business and we can also champion all your marketing needs, from targeted email marketing, to SEO and Social Media. If you are ready to increase revenue, improve retention and boost referrals then call or email us today!
Our Mission: To take your business to the next level through Customer Relationship Management.
While our story began separately many years before we met, James and I became colleagues and friends while working together at the industry leading CRM company, Dealersocket.
You can think of Dealersocket as the Microsoft of the automotive retail space. They offer a wide variety of product offerings and some of the best technology out there.
James was in the field, visiting dealers as a CRM consultant before he was tasked with launching the maiden Independent Dealer team.
Thats when our paths crossed. I had reached my ceiling with RevRadar and this new team would need experienced reps who could help dealers get the most ROI out of their fancy new tools.
We quickly became friends. I think James was just happy that he didnt have to chase me down to get me to do my job. We developed mutual trust and respect while navigating the challenges of offering products to a completely new niche.
Lots of changes were happening at Socket during this time, and James and I both found ourselves considering other employment options. We were both offered lucrative, salaried positions within big dealer groups to be their CRM Admins. This sparked an idea…
We have all the best practices, experience and knowledge to help dealers sell more cars by properly leveraging their CRM… We also know exactly how to maintain these live environments so that they dont fall into disrepair… Dealers need that, even if they dont know it…
And so Advanced CRM Solutions was born. Our vision was to help dealers get the most ROI from their CRM, while taking all of those administrative headaches off their plate.
Since then we have worked with dozens of dealers from Franchise, to Independent, to Buy Here Pay Here stores.
But this was just the beginning… We discovered that dealers need help with a lot more than just CRM. For example, every single dealer loses money due to poor sales person follow up. As an industry tens of millions of dollars a year (if not more) are lost due to poor or inadequate follow up processes.
ABS became popular very quickly, largely due to our innovative approach and lightning fast response times, but also because there is a real shortage of decent 3rd party BDCs out there.The final component we needed to add to the portfolio was marketing. Independent dealers especially, are behind the curve when it comes to digital marketing. So we acquired a marketing company called Drop Visionary Branding and quickly began deploying effective marketing initiatives for our regular clients. Im especially proud of a BHPH campaign we did that pushed a clients sold units up by about 30 cars per month… Month after month, after month.
In conclusion, we started out as 2 guys who were passionate about helping dealers sell more cars, and we have grown into a group of companies that now offers a diverse and unique set of services to help push your business to the next level.
We pride ourselves on value and transparency. We know there are a lot of vendors out there, but there are very few who will work as hard for you, as we will!
You’ve likely heard of SEO, and if you haven’t already, we’ll break it down for you. SEO stands for Search Engine Optimization and is defined as the process of enhancing the visibility of a website or a web page in a search engine’s unpaid results. To put it simply, businesses can can leverage SEO to help drive more relevant traffic, leads, sales, and ultimately revenue and profits.
Why Should You Care About SEO?
Millions of people search for for things via Search Engine every single day. This can create massive amounts of specific, high intent traffic for businesses. For example, if you sell plates, would you rather buy a huge billboard so anyone and everyone sees the ad (whether they have an interest in purchasing plates or not), or have your plates show up every time someone types in the word “plates” into a search engine? The latter is the obvious because those people have commercial intent, meaning they are standing up and saying that they want to buy something you offer.
People also search for things relevant to your business all the time. Beyond that, your prospects are also searching for all kinds of things that are only loosely related to your business. These two things give your business more opportunities to connect with those customers and help answer their questions, solve their problems, and become a trusted resource for them.
Think about it, are you more likely to get your plates from a trusted resource who offered great information each of the last four times you turned to Google for help with a problem, or someone you’ve never heard of? Again the answer is obvious.
In conclusion, Search Engine Optimization can help your business grow in a number of different ways. With the right strategy, the opportunities are endless. Stay tuned for the next blog post to learn How SEO Works or click here to learn more.
We all know that content on the web is usually scanned, instead of really read. Your website visitors are hunting for a quick read; they want to get information fast! That being said, they make quick decisions without really thinking about it, like choosing not to read your blog post because of an unsatisfactory introduction paragraph. Continue reading below for writing tips that will improve your website!
Put Your Most Important Info First
Writing an essay and writing web or marketing content are two completely different things! Usually essays have an introduction, body and then a conclusion. The most important point usually made doesn’t happen until the conclusion section. For blog posts or any other web page writing, you need to do the opposite. Your most important points ALWAYS go first. Your customers want to know the details first. Basically they want to know what you do and what you can do for them instantly.
Keep It Simple
It’s extremely rare that a reader hangs on to every written word, especially on a website. Odds are the person doing the reading doesn’t have time and they are able to check several other websites instead of wasting time trying to figure out the main message. Clever phrases and complex words require people to think. People are not visiting your blog page or website to think. They are essentially on a hunt for quick information. A great rule-of-thumb is to write as if you’re talking to a 12 or 13-year-old. Use familiar words and don’t try to embellish or sound smarter than you actually are.
Write for The Scanners
When is the last time you read a full article on the Internet? If you’re like most people, probably never. Most website visitors glance at text and then click on the first promising link that catches their eye. Research actually shows that only 14% of people read web pages word for word, the rest scan. Make sure you have a great headline and featured image that communicates the message you’re trying to get across effectively. Also, ensure that your sub headlines summarize key points and include bullets for lists. Use short paragraphs and short sentences and skip all unnecessary words.
Plan Website Entry
With print writing, people usually follow the chronological order. For example, front to back or chapter one and then chapter two. However, this is not the case for writing that is published on the Internet. If you’re writing for your website, most of your web visitors will not start reading at your home page. Due to various links and advertisements, they could literally arrive anywhere on your website. You should make sure each page of your website is easy to scan and clarifies what your site is about. Each page should also have some type of call to action telling people where to go next. For instance, this could be “to read another blog post, click here” or “sign up for your email newsletter”. Do not rely on your navigation bar to tell people what to do next, instead include a button or link to guide people to take the next step.
In summary, don’t treat your web visitors like academic intellectuals. Keep your writing simple, don’t be wordy and don’t show off your extensive vocabulary. Know who you are and what you do, don’t try to be everything to everyone. In other words, be specific, be clear and be bold.
Creating an engaging/memorable email campaign that actually get responses certainly present its challenges. However, it doesn’t have to be difficult or boring! Check out these four ways to ensure your email marketing campaign is click worthy in the eyes of your customers!
1. Send at The Right Time
To have memorable content, you first have to make sure that content gets seen. In a world full of advertisement emails, it is essential you stand out from the rest of the emails in the inbox. Having an enticing subject line is just one way to rise above the masses, but timing is crucial.
The most popular time for an email delivery is typically in the middle of the week towards the morning hours. However, some studies have shown more successful open rates for email sent over the weekend or late at night.
To figure out the best time, you have to know your brand and customers. Test different send times on a regular basis to determine what time has the best open rates. Or if you have an automated email marketing software like Mailchimp, choose the automatic time implementation option. This uses a configuration to determine the best time to send out emails to people on your data list. This way, your message reaches customers at just the right moment to boost your open rates.
2.Test Your Email On Different Devices
Emails are 50% more likely to be opened on a mobile device rather than a desktop or tablet. You may be missing out on a plethora of opportunities to connect with customers if you email campaigns are not mobile-friendly.
You should ensure that your emails are easy to read, open and interact with on a small screen, as well as a big screen. This will ensure you don’t lose your customers due to an image that won’t download or a link that doesn’t go anywhere. It also gives your business a more cohesive and professional image.
3. Ensure Engagement
You need to surprise and delight you customers to make your email stand out. Fully interactive emails are beginning to look like small versions of complete websites. They allow customers to browse products and features fully, watch video testimonials and even make purchases without going to the actual website.
Convincing customers to take the time on your business is key. Allowing them to have a lot of information at once removes the barrier of multiple click throughs.
Everyone is doing email personalization these days! Addressing your customers’ needs is more important that “being their friend.” You need to know your customer well enough to know what time to contact them. You also need to know them well enough to make accurate product or content recommendations to interact with them effectively on channels outside of email.
Your emails also need to be authentic. Personalization works because customers don’t like to be treated like a demographic. They want to feel like your business cares, that they aren’t just another statistic. Make your emails sound real, and not like a robot wrote them. Make sure your tone is friendly and casual and goes with the theme of your brand.
Attempting to make email campaigns memorable can be a very time draining activity. The next time you are creating an email campaign, follow these four tips!