1.) Use a CRM software
When you keep a strong relationship with the customer after the sale, it promotes customer loyalty. While email connection is great it isn’t the most effective way to keep in contact with your customer. Using a CRM software would allow you to collect and store information on your customer which would make it easier to keep the relationship going.
2.) Offer Excellent Customer Support
Customer support is one of the biggest parts of owning a business. However, it is one of the biggest reasons why business fail. A lot of businesses utilized social media to create a faster response time.
3.) Reward your most loyal customers.
A generous gesture goes a long way with customers. It is something that a lot of businesses do to promote customer trust and loyalty. Giving even a $5 amazon gift card goes such a long way. This is a way to keep customers and also encourage new customers to come on board.
4.) Offer discounted extensions.
Most of the time when a business offers a free trial of their product, the customer will continue using it after the trial ends. You can get users to switch to the full program with a small bribe in the form of a discount.
5.) Ask for feedback.
Lastly, you need to ask for feedback at all times. This helps to see what your company is doing wrong and how to keep people from leaving. If a customer leaves, the wise thing you can do is ask them what you did wrong. This can be done in the form of polls or surveys.
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